Bienvenue chez AkiOverland, tous les produits sont en stock. Nous avons mis à jour nos tarifs d'expédition internationaux. Si vous n'avez pas vu votre pays ou la méthode de votre choix, veuillez nous contacter. Merci.

Politique de remboursement

1. Order Cancellation

Orders may be cancelled within 72 hours of purchase, provided that production, packing, or export preparation has not begun.

After 72 hours, cancellation requests cannot be guaranteed because many Akioverland products are manufactured or prepared specifically for each order.

If cancellation is approved after 72 hours but before shipment, a 20% processing and restocking fee may apply.

Once an order has entered packing, export clearance, or shipment preparation, cancellation is no longer possible.

2. Built-to-Order & Custom Products

Many Akioverland products are built to order or custom manufactured and therefore cannot be cancelled or refunded once production has started.

This includes but is not limited to:

• Custom forged wheels
• Tubular bumpers
• Roof rack systems
• Underbody protection systems
• Drawer storage systems
• Suspension systems and lift kits
• Custom steering wheels

These products are manufactured specifically for the customer and cannot be resold once produced, which is standard practice for custom automotive parts.

3. Returns

Returns are only accepted under the following conditions:

• Item arrives damaged during shipping
• Item has a verified manufacturing defect
• Incorrect item was shipped

Return requests must be submitted within 7 days of delivery.

Returned products must be unused and in original packaging.

Akioverland reserves the right to request photo or video evidence before approving any return.

If installation has already begun, the order is no longer eligible for a full return. Once a product has been installed or modification of the vehicle has started, any concern is handled through our warranty and goodwill process (see Section 10, Warranty) rather than as a return of the complete order.

4. Shipping Damage Claims

If a product arrives damaged, customers must:

  1. Notify us within 7 days of delivery

  2. Provide photos showing:
    • Product damage
    • Shipping box damage
    • Shipping label

Akioverland will initiate a shipping insurance claim with the carrier.

Depending on the case, the resolution may include:

• Replacement component
• Local repair / refinishing support
• Partial compensation
• Insurance claim reimbursement

Full replacements are generally issued only in cases of structural damage, not minor cosmetic shipping marks that can be repaired.

5. Shipping & Delivery

Shipping lead times are estimates provided by the shipping company and may vary depending on destination and customs processing.

Akioverland is not responsible for delays caused by:

• Customs inspections
• Port congestion
• Carrier delays
• Trade policy changes or tariff regulations
• War, geopolitical conflict, or sanctions
• Natural disasters
• Labor strikes or transportation disruptions

Once a shipment has been handed to the carrier or entered export clearance, delivery timelines are outside our control.

6. Custom Wheel Orders

Custom wheel orders require:

• Final specification confirmation
• Render approval

Once render approval is given and production begins, the order is final and cannot be cancelled or modified.

7. Refused Shipments

If a customer refuses delivery of a shipment, the customer will be responsible for:

• Return freight charges
• Import duties and customs penalties
• Storage fees
• Restocking charges

These costs will be deducted from any applicable refund.

8. Payment Disputes / Chargebacks

Customers agree to contact Akioverland first to resolve any issues.

Fraudulent or unjustified chargebacks for delivered goods will be disputed using:

• Shipping documentation
• Carrier delivery confirmation
• Accepted order terms

See Section 9, Dispute Resolution, for how we handle disputes filed without any prior contact, and for accounts with a repeated pattern of disputes.

9. Dispute Resolution

Before filing a payment dispute (chargeback) with your bank or card provider, please contact us first at akioverland@gmail.com. Most order issues, including customs charges, shipping delays, fitment concerns, or suspected damage, can be resolved directly and faster than a bank dispute process allows.

If a payment dispute is filed without giving us the opportunity to help, Akioverland will contest it using order records, shipping and carrier delivery confirmation, and any correspondence on file.

Accounts with a prior payment dispute that was resolved in the customer's favor without any direct contact with Akioverland beforehand may be required to prepay future orders by bank transfer, or have new orders held for manual review before acceptance. This applies regardless of order size or order history, and is intended to protect both the customer and Akioverland where there has been no opportunity to resolve an issue directly.

10. Warranty

Akioverland products carry a limited warranty against manufacturing defects.

Warranty does not cover:

• Installation errors
• Vehicle modifications or incompatible setups
• Improper use or racing damage
• Off-road abuse beyond intended use
• Normal wear and tear

11. Agreement

By placing an order on akioverland.com, customers acknowledge and agree to the terms of this policy.
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