Politique d’expédition
Shipping Policy
Akioverland ships worldwide using a combination of air freight, sea freight, and consolidated land freight services. Shipping method availability depends on destination, product size, and customer preference.
1. Shipping Methods
Air Freight
Typical delivery time: 5–10 business days
Carriers may include:
• UPS
• FedEx
• DHL
Air freight shipments may be subject to local import duties, taxes, or customs clearance fees, which are determined by the destination country's customs authority.
Sea Freight
Typical delivery time: 25–40 days
Sea freight is commonly used for larger items such as:
• Wheels
• Bumpers
• Roof rack systems
• Drawer storage systems
• Suspension kits
Sea freight is often the most economical option for international shipments.
Consolidated Land Freight (Tax Included Routes)
Available in select regions including parts of:
• Europe
• United Kingdom
• Canada
This shipping method typically includes:
• Import duties
• VAT
• Customs clearance
• Door-to-door delivery
Customers using these routes generally will not be required to pay additional charges upon delivery.
2. Shipping Processing Time
Orders typically require 1–5 business days for:
• Order processing
• Packing
• Export documentation preparation
• Carrier handover
Custom-built products such as wheels, bumpers, roof racks, steering wheels, and suspension systems may require additional manufacturing time prior to shipment.
3. Shipping Time Estimates
All shipping timelines provided by Akioverland are carrier estimates only and are not guaranteed delivery dates.
Shipping timelines may vary due to:
• Customs inspections
• Carrier scheduling
• Port congestion
• Weather conditions
4. Shipping Delays
Akioverland is not responsible for shipping delays caused by factors outside our control, including but not limited to:
• Customs inspections
• Trade policy or tariff changes
• War or geopolitical conflict
• Natural disasters
• Labor strikes or port closures
• Transportation disruptions
5. Damaged Shipments
While we take great care to properly package all shipments, damage during transit can occasionally occur.
If your package arrives damaged, please follow these steps:
Step 1 — Inspect before signing
Before signing for the delivery, inspect the packaging for visible damage.
If severe damage is visible:
Refuse the delivery and notify us immediately.
If minor packaging damage is present:
Make a note of the damage with the delivery driver before signing.
Step 2 — Document the damage
Please send us the following within 7 days of delivery:
• Photos of product damage
• Photos of packaging damage
• Photo of shipping label
Step 3 — Claims process
Akioverland will assist in initiating a carrier insurance claim.
Resolution may include:
• Replacement component
• Repair / refinishing compensation
• Insurance reimbursement
Full replacements are typically issued only in cases of structural damage.
6. Missing Items
Any missing items must be reported within 7 days of delivery.
Failure to report missing items within this timeframe may affect claim eligibility with the carrier.
7. Delivery Signature
Large shipments may require signature confirmation upon delivery.
If delivery attempts fail due to customer absence, the carrier may:
• Reschedule delivery
• Hold the package at a facility
• Return the shipment
Any additional charges incurred may be the responsibility of the customer.
8. Incorrect Shipping Address
Customers are responsible for providing accurate shipping information.
Additional charges caused by:
• Address corrections
• Redelivery attempts
• Return shipments
may be billed to the customer.
9. P.O. Box Addresses
Large products such as:
• Wheels
• Roof racks
• Bumpers
cannot be shipped to P.O. boxes and require a physical delivery address.
10. International Duties & Taxes
Customers outside Malaysia may be responsible for:
• Import duties
• VAT
• Customs clearance fees
unless the selected shipping method explicitly states tax included delivery.
Customers are encouraged to check with their local customs authority for more information.
